© 2019 by Harper Stone Pty Ltd

SEARCH AND RELEVANCE

SEARCH

 

Deliver the most relevant information to your customers, partners and employees the moment they need it, boosting case deflection, maximising proficiency and driving engagement..

Lightning Ready Search for Salesforce Community Cloud, Service Cloud, Sales Cloud and Salesforce Platform.

CUSTOMER SELF SERVICE & PORTALS

 

Increase self-service success, case deflection and overall customer satisfaction by putting AI-powered search and machine learning at the core of your self-service experience.

Unifying your company knowledge across repositories and making it accessible enables your customers to instantly find what they’re looking for regardless of where it resides.

CONTACT CENTRE SOLUTIONS

Delight your customers, reduce case resolution times and increase agent engagement by automatically equipping your agents with the most relevant, case-specific information as they engage with customers in real-time.

KNOWLEDGE MANAGEMENT & INTRANETS

 

Provide your employees with the same digital experience as your customers by giving them access to company knowledge that will help them do their jobs proficiently and autonomously.

 

 

AI-powered search gathers information from everywhere, from any source, in any silo, no matter how unstructured, and unifies the most relevant results in a single customisable user interface.

WEBSITE 
SEARCH

 

Understand visitor intent and deliver the most relevant search results, both within your web CMS and beyond, in the context of their queries with machine learning.

 

Leverage these insights to predict what your customers will need next, increasing conversions, cross-sell and up-sell opportunities.

SEARCH
ANALYTICS

Optimise your site performance through rich usage analytics to learn who your visitors are, what they’re looking for, as well as search trends and behaviors.

 

Dig deeper into audience segments to reveal how visitors are finding and using your content, as well as where there might be gaps, to improve their digital experience.

Call us to arrange a demo

1300 475 510

RELATED ARTICLES